Introduction and general terms
Privacy and online safety are important to Europa Studio. This policy explains how we may collect information about you and then how we use it. It also gives certain assurances on things that we will and will not do.
- what information we may collect about you;
- how do we use the information we collect about you;
- when we may use your details to contact you;
- whether we will share your information with anyone else;
- how long we will keep your information for;
- how you can control your personal data.
Europa Studio is committed to protecting your personal information. We process all personal data in accordance with applicable legislation regarding the protection of privacy, in particular but not limited to the Data Protection Act 1998 and the EU General Data Protection Regulation (GDPR).
What information we may collect about you?
When you access, sign up for or use any of the Europa Studio services, materials or online content, such as newsletters, downloadable documents or contact forms we may receive personal information about you. We only collect information that we know we will genuinely use. This can consist of information such as your name, email address, postal address, telephone or mobile number, company or industry sector depending on the activity. By submitting your details, you enable Europa Studio (and where applicable its contractors) to provide you with the services, materials or online content you select.
How do we use the information we collect about you?
Europa Studio will use your personal information for a number of purposes including the following:
- to provide you with our services, materials or online content and to deal with your requests and enquiries;
- to provide you with information about our services, materials or online content;
- to serve you relevant, interest-based advertising related to our services;
- to analyse and improve the services offered on Europa Studio website;
- to provide you with the most user-friendly navigation experience.
Where we propose using your personal information for any other uses we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for the use of your personal information for purposes other than those listed above.
When we may use your details to contact you?
Europa Studio may contact you:
- in relation to any service, material or online content you have signed up for or enquired about in order to ensure that we can deliver those to you;
- in relation to any correspondence we receive from you or any comment or complaint you make about our products or services;
- for marketing purposes, or to promote new services, materials or online content where you have agreed to this.
Will we share your data with anyone else?
We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies) or as described in this section.
In general, we will only use your information within Europa Studio and only share it outside Europa Studio where you have requested or given your consent or where it is necessary in order to deliver our services.
Sometimes Europa Studio uses third parties to process your information on our behalf. Those can include IT technology experts who design and host our website, market research companies, and general service companies such as printers or mailing houses. We entail these third parties to comply strictly with our instructions and require that they do not use your personal information for their own business purposes unless you have explicitly consented to the use of your personal information in this way.
How long do we keep your data for?
To make sure we meet our legal data protection and privacy obligations, we will only keep your personal information on our system for as long as is necessary for the relevant activity. In most circumstances, we will keep your information for the lifetime of your account with Europa Studio.
Cookies and information we collect from you
Our website uses the following categories of cookies:
Strictly necessary cookies
These cookies are essential in order to enable you to move around the website and use its features. They don’t gather any information about you that could be used for marketing or remembering where you’ve been on the internet.
These cookies collect information about how you use a website, for instance, which pages you go to most often, and if you get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve the performance of the website, providing a better user experience.
These cookies allow the website to remember choices you make and provide enhanced, more personal features. They may also be used to provide services you have asked for such as watching a video or sharing information on social networks. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Third party cookies
We sometimes embed content from social media and other third-party websites. Pages with this embedded content may present cookies from these websites. Europa Studio does not control the dissemination of these cookies and will not block cookies from those websites. You should check the relevant third party website for more information about these.
How can I manage the cookies on this website?
To manage all cookies placed on your computer, mobile phone or tablet device through your web browser settings, please consult your browser’s guide. You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.
Links to other websites
Browsing history and analytics
We use Google Analytics to collect information about the use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics to improve this site and to serve you relevant, interest-based advertising related to our services. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information.
Where Europa Studio embeds content from social media and other third party websites, some websites may collect data about user behaviour for their own purposes. Europa Studio does not control this.
Transfer of personal data
We will not actively send your data outside the EU but Google may do this. Google subscribes to the EU-US Privacy Shield framework which means that it has agreed to work with the appropriate regulatory authorities to resolve any complaints regarding the transfer of personal data where these complaints cannot be resolved directly. Organisations subscribing to the EU-US Privacy Shield framework are considered to be permitted destinations for personal data by the EU.
Controlling your personal data
You stay in control of your personal data at all times. You have the right to request a copy of the personal information Europa Studio holds about you. We will require you to prove your identity with two pieces of approved identification. For this purpose, we will accept a photocopy of your passport and an original copy of a utility bill showing your current address.
We reserve the right to charge you a small administration fee to meet our costs in honouring your legal rights, where permitted by the relevant law. We also reserve the right not to comply with any enquiries or requests we receive about the information we collect, where we may lawfully do so. For example, if we have reason to believe that a request is malicious, technically impossible, involves disproportionate effort or could be harmful to others.
If some information related to you is incorrect, incomplete or obsolete, you may ask us to correct this information without any charge.
If you have previously agreed to us using your personal information for marketing purposes, you may change your mind at any time by contacting us via email. Alternatively, you may unsubscribe from our marketing emails using the unsubscribe link, which we include in the footer of each marketing email we send to you.
Changes to this policy
Contacting us about this policy
Last updated: 2 April 2020